Telephone Banking

Telephone (mobile) banking is one of the types of remote banking services, which involves the management of bank services from mobile devices.

Telephone banking management

You can manage mobile banking through:

• tablet computer;
• smartphone;
• an ordinary telephone.

To perform any action, you must download a special application. It should be noted that the application can only work if there is an Internet channel. It can be both regular and mobile, in particular 3G, GPRS.

An indisputable advantage is the ability to perform transactions by sending SMS messages. This is very convenient in the absence of the Internet, as it allows you to perform any operations on the card account. Before the advent of smartphones on the market, mobile banking was just a service by sending SMS messages.

Today this application can be downloaded by anyone who has a special device for this. The software has a stripped-down functionality, which allows it to be downloaded on smartphones. The application is fully adapted to the small screen and the operating system of the device.

Telephone banking has great and bright prospects. This is due to the fact that the functionality of smartphones and tablet computers allows the most convenient use of various technologies for the client:

• voice identification;
• creation of payment templates;
• performing operations using the camera built into the device.

Simplicity and mobility of various operations are pressing issues that become relevant with the development of the banking system and communications.

Benefits of telephone banking

Any owner of a plastic card can make financial transactions without leaving home. This is because telephone banking has many features. The advantages of such a service have already been appreciated by both banking institutions and the clients themselves. However, it has some drawbacks.

Mobile banking guarantees maximum information protection in the following ways, namely:

• the number that is tied to the SIM card;
• special user PIN-code;
• the federal number through which the call is made.

Also, such an application may have additional services: a telephone calculator or the creation of reminders of recurring payments.

Today, the main task of banking institutions is to improve the usability of interfaces. That is why they are constantly improving the service provided. Mobile banking is an application that should be convenient and simple for the client.

When solving such a problem, a huge number of factors should be taken into account:

• equipment functionality (screen diagonal and size of the virtual keyboard);
• mobile device model;
• the behavior of a client who uses a remote service via a telephone;
• the relevance and value of the service.

Integration of telephone applications that allow managing a card account allows not only expanding the client base but also significantly increasing user loyalty, as well as the convenience of using the service.

What functions are available in telephone banking?

Telephone banking is a convenient service with a simple interface that allows you to work with bank accounts and cards via your phone, smartphone or tablet. It provides simplicity and high speed of performing all kinds of banking operations.

The monthly payment for connecting and maintaining the functionality is paid by the bank or provided to the client for a fee, but on favorable terms.

The system allows to:

• top up your own account and transfer money to other accounts;
• request information about the account movement;
• block the bank card in case of loss or theft of the phone;
• sell and buy currency;
• pay utility bills, internet, goods and services.

Disadvantages of telephone banking

In addition to the main advantages of mobile banking – saving time, the ability to perform card transactions around the clock, there are also disadvantages.

The main shortcoming is the inability to provide 100% customer information safety.

When the telephone does not have an antivirus or a function that allows the browser to operate through secure servers, the threat of personal information leakage is very high. The data can also become the property of third parties if the phone is lost or stolen. If this happens, you should urgently block the SIM card and suspend any services.

It is beneficial for banks that as many customers as possible use telephone banking every day. To do this, they are actively developing applications for mobile phones running on Android, iOS, Symbian and other operating systems.

To use all the possibilities of telephone banking, in addition to access to the global network, you need to have a mobile phone that:

• must be working;
• must have a certain amount of free RAM;
• must have an application that will provide sending and receiving SMS messages.

Subtleties of connecting to telephone banking

To access the service functionality, you must:

• connect the card to SMS banking through a stationary computer, ATM or any point of access to the Internet;
• download a special application and download it on your phone or tablet; it is free, available to everyone, and can be downloaded from the bank’s website;

If you have any questions about how to use the service or if you have difficulties downloading and installing the application, you should call a bank employee and get help.